Frequently Asked Questions
Everything you need to know about your high-performance gear.
How do I determine the right size for my training apparel?
We provide a comprehensive size guide on each product page. Our gear is designed for an athletic fit; if you are between sizes or prefer a looser feel for workouts, we recommend sizing up.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unwashed and unworn items with original tags attached. Please use our online portal to initiate your domestic return or exchange.
How should I care for my Born Primitive gear to ensure longevity?
To maintain the integrity of the technical fabrics, we recommend machine washing in cold water with like colors and hanging to dry. Avoid using bleach or fabric softeners.
Do you offer international shipping?
Yes, we ship our performance apparel worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and selected courier.
Can I modify or cancel my order after it has been placed?
Our warehouse processes orders quickly to ensure fast delivery. Once an order is placed, we have a very limited window to make changes. Please contact customer service immediately for assistance.
Do you offer military or first responder discounts?
As a veteran-owned company, we are proud to offer a discount to military members, first responders, and medical professionals. You can verify your status through GovX at checkout.